Last update date: 28/04/2023
The Charter and the General Conditions of the Site form a contractual whole. All capitalized terms not defined in the present Charter are defined in the General Conditions, which can be consulted here : CVG
As part of the provision of our Site, we process your personal data in compliance with the General Data Protection Regulation 2016/679 of April 27, 2016 ("GDPR") and under the conditions set out below.
Personal data means any information relating to an identified or identifiable natural person. We collect and process personal data in connection with the provision of our Services or the communication to offer such Services exclusively, in strict compliance with the RGPD.
We only collect personal data that is adequate, relevant and limited to what is necessary with regard to the purposes for which it is processed. Thus, you will never be asked to provide personal data considered "sensitive", such as your racial or ethnic origins, your political, philosophical or religious opinions.
By registering on the Site, you authorize us to process your personal data in accordance with the Charter. If you do not accept the terms of this Charter, please refrain from using the Site and the Services.
1. When do we collect your personal data and what data is collected?
We may collect and store your personal data, in particular when you :
- browse the Site
- place an order
- contact us.
We use your personal data to implement and manage the Site's Services and to respond to your specific requests. We also use your personal data to operate and improve our Services, our Site and our approach. This information is used solely by us to better tailor our Services to your needs.
If you have chosen to receive e-mails and messages from us when creating your Account, you will receive e-mail and alphanumeric messages about our products and promotions. We will then use the personal data you provided when registering. You can unsubscribe from these mailings at any time.
1.1 Browsing the Site
Connection data. Each time you connect to our Site, we collect personal data such as, in particular, your IP address and the MAC address of your computer, the date and time of connection, as well as information on the browser you are using.
Some of the Services available are subject to payment. To this end, you accept that we may use external service providers who may collect personal data in order to enable the proper functioning of the services for processing payments by credit card or any other means of payment and, where applicable, the delivery of products or services.
To pay for your purchase, you must provide your billing and payment details, including your credit card number, expiry date, security code and the name of the cardholder in the case of payment by credit card.
You may also be asked to provide the name of your telecom operator, the model of your cell phone and a valid mobile number so that we can provide purchase instructions directly through your cell phone.
We keep details of your payments, as well as details of the purchases you make. Transaction details are stored either on our systems or by the external service provider. This storage is carried out for internal purposes, including accounting, compliance and legal purposes, in accordance with paragraph 5 of this Charter.
1.4 Newsletter subscription
When placing an order, you may give your prior consent to receive our newsletters concerning news, new products, services and promotions, as part of the Services.
You can also consent directly to receive our newsletters by entering your e-mail address in the appropriate fields on the Site.
In any event, you have the right to withdraw your consent to receive such newsletters at any time and free of charge under the conditions set out in paragraph 6 of the Charter.
1.5 Contact details
We may use your first and last name, e-mail address and telephone number to respond to any requests you may make to our Customer Service department and to confirm information about you.
2. How do we protect your personal data?
We have implemented technical and organizational security measures to guarantee the security, integrity and confidentiality of all your personal data, in order to prevent it from being distorted, damaged or accessed by unauthorized third parties. We ensure an appropriate level of security, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of the processing, as well as the risks and their probability.
However, no security measure is infallible, and we are therefore unable to guarantee absolute security for your personal data.
3. When do we share your personal data?
3.1 Sharing your personal data with third-party companies
During your browsing on the Site, your personal data may be transmitted to external service providers. These third parties provide a service for us and on our behalf in order to ensure the smooth operation of credit card payments and other Services.
No personal data is transferred outside the European Union.
We will never, without your prior consent, share your personal data with third-party companies for marketing and/or commercial purposes.
3.2 Sharing with authorities
We may disclose your personal data to administrative or judicial authorities when such disclosure is necessary for the identification, arrest or prosecution of any individual likely to infringe our rights, of any other user or of a third party. Finally, we may be legally obliged to disclose your personal data, in which case we cannot object.
4. How long do we keep your personal data?
We will only keep your personal data for as long as you register on the Site, in order to identify you when you log in to your Account and to enable us to provide the Services.
If you unsubscribe from the Site, your personal data will be deleted and only kept in archival form for the purpose of establishing proof of a right or contract.
In any event, we will keep your personal data for no longer than is necessary for the purposes for which it is processed, in accordance with the uses set out in this Charter and in compliance with all applicable laws and regulations.
5. Cookies: how do we use them?
5.1 What are cookies?
A cookie is a text file that may be deposited on a terminal when a browser is used to consult an online service. During its period of validity, a cookie file enables its issuer to recognize the terminal concerned each time this terminal accesses digital content containing cookies from the same issuer.
In any case, cookies deposited on your browsing terminal with your consent are destroyed 13 months after they are deposited on your terminal.
5.2 What are the cookies used for on our Site?
The cookies we use enable us to :
- compile statistics and volumes concerning the number of visits to and use of the various elements making up our Site (sections and content visited, routes taken), enabling us to improve the interest and ergonomics of the Site and, where applicable, our products and services;
- to adapt the presentation of our Site to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to our Site, depending on the hardware and viewing or reading software that your terminal is equipped with;
- to store information relating to a form you have filled in on our Site (registration or access to your account) or to products, services or information you have chosen on our Site (subscribed service, contents of an order basket, etc.);
- to enable you to access reserved and personal areas of our Site, such as your Account, using identifiers or data that you may have previously entrusted to us, and to implement security measures, for example when you are asked to reconnect to content or a service after a certain lapse of time.
During your browsing on the Site, cookies from social networks may be generated, in particular via the sharing buttons, which collect personal data.
On your first visit to the Site, a cookies banner will appear on the home page. A clickable link allows you to find out more about the purpose and operation of cookies, and refers you to the present Charter. By continuing to navigate on another page of the site or by selecting an element of the site (in particular: image, text, link, etc.), you agree to the deposit of cookies on your computer.
5.3 How can you control the cookies used?
You can configure your browser at any time to accept or reject cookies (either systematically, or depending on the sender). You can also configure your browser so that you are prompted to accept or reject cookies before a cookie is stored on your terminal.
5.4 How do you configure your browser?
To manage cookies and your choices, the configuration of each browser is different. This is described in your browser's help menu, which will tell you how to modify your cookie preferences. Below you'll find information on the main browsers.
Internet Explorer / Edge
In Internet Explorer, click on the Tools button, then on Internet Options.under the General tab, under Browsing History, click on Settings.click on the View files button.
- Go to the browser's Tools tab, then select the Options menu.
- In the window that appears, select Privacy and click on Show cookies.
- Go to Settings via the browser menu (Safari > Preferences)
- Click on Privacy.
- Access Settings via the button on the right of the URL bar or via the browser menu (Chrome > Preferences).
- Select Advanced Settings
- Click on Content Settings and then on Cookies.
For more information on cookies, please visit the CNIL website.
6. What are your rights?
You are the only person to have communicated the data in our possession, via the Site. You have rights to your personal data. In accordance with regulations on the protection of personal data, in particular Articles 15 to 22 of the RGPD, and after providing proof of your identity, you have the right to ask us to access, rectify or delete your personal data.
In addition, within the limits set by law, you also have the right to object to processing, to limit it, to decide on the post-mortem fate of your data, to withdraw your consent at any time and the right to portability of the personal data provided.
You can contact our Services to exercise your rights at the following e-mail address: firstname.lastname@example.org or at the following postal address: Mountplane, 77 rue Francois Arago 93100 Montreuil, enclosing a copy of an identity document with your request.
You can unsubscribe from our newsletter at any time by clicking on the unsubscribe link at the bottom of each email. You can also unsubscribe by sending a message to the following address: email@example.com or by clicking on the unsubscribe button in one of our emails.
7. Can we modify the Charter?
We reserve the right to modify the Charter at any time. We therefore recommend that you consult it regularly. If we make any changes, we will post those changes on this page and at such other places as we deem appropriate in light of the purpose and significance of the changes.
8. Data Protection Officer and contact
If you have any questions about your personal data, please contact us at the following postal address: Mountplane, 59 rue de Ponthieu, bureau 562, 75008 Paris (indicating "Vie Privée - Protection des Données"), or by email at firstname.lastname@example.org.
9. The French Data Protection Authority ("CNIL")
We remind you that you can contact the CNIL directly on the CNIL website or by post at the following address: Commission Nationale de l'Informatique et des Libertés (CNIL), 3 Place de Fontenoy - TSA 80715, 75334 PARIS CEDEX 07.